Lifecycle Support
Keeping Your System Running at Peak Performance
From commissioning to decade-long operation, Curetec’s global service team is always by your side.
Built to Last. Supported for Life.
At Curetec, we don’t just deliver advanced curing systems—we commit to full lifecycle support.
our top maintenance & support questions—answered clearly and quickly.
Common questions
How fast can Curetec respond if my system fails?
We guarantee a response within 2 hours for all support requests. our engineers can diagnose issues in real time. If on-site service is needed, local teams typically arrive within 24–48 hours, depending on location.
Can most issues be resolved remotely to avoid downtime?
Over 85% of common issues are resolved remotely. With secure remote access via CureControl, our engineers can review live data, adjust settings, and update software—often without any downtime or on-site visit.
Is spare parts replacement easy? Do you keep stock locally?
Curetec maintains strategic spare parts inventories in key regions to support timely replacements. While availability may vary by location and component type, we prioritize critical wear parts and work closely with local partners to minimize lead times. For specific part availability, please contact our support team with your system serial number.
My Curetec system has been running for many years—can I still get support and spare parts?
Yes, Curetec is committed to supporting long-term customers. For legacy systems still in operation, we generally provide technical guidance, compatible spare parts, or upgrade recommendations where feasible. The exact support options depend on your system model and configuration—please share your serial number with our service team for a detailed assessment.
Standard Warranty Period
What’s Covered
Full-system coverage
All new Curetec systems come with a 12-month standard warranty—and core components are covered for 24 months.
Global backup
During warranty, our local teams and remote support platform ensure fast response and minimal downtime.
Prompt expert support
Phone and remote assistance available on business days during warranty—most issues resolved without production interruption.
Wear parts note
Standard consumables like seals, filters, and sensor sleeves are considered normal wear and excluded from warranty—but genuine replacements are always available to keep your system running at peak performance.
Regularly updated with the latest specifications
Technical Documentation
Technical Datasheets
EN/CN
Detailed performance specs, power requirements, dimensions, and compatibility—essential for system selection and engineering planning.
Installation
EN/CN
Step-by-step installation procedures, piping layouts, electrical wiring diagrams, and safety guidelines for error-free commissioning.
Maintenance Guides
EN/CN
Scheduled maintenance plans, component inspection procedures, lubrication & cleaning guidelines, troubleshooting tips, and preventive actions to maximize equipment lifespan.
Spare Parts
EN/CN
Clearly labeled part numbers, names, quantities, and assembly locations—enabling fast identification, ordering, and replacement.
CureControl Guide
EN/CN
Comprehensive guide to the CureControl platform: recipe management, remote monitoring, data export, and alarm configuration—full control at your fingertips.
Operation
EN/CN
Step-by-step instructions for system startup, shutdown, curing program selection, parameter setup, and real-time monitoring—enabling operators to run production safely and efficiently.